Department stores like you’ve never seen…

View from the Gallery level at Hikarie Department store in Shibuya

View from the Gallery level at Hikarie Department store in Shibuya

The department stores here are epic. There’s not really any other way to describe them. They’re huge…4-10 floors including a basement and possibly a sub-basement or two. They usually have food like groceries as well as take-out boutique-style food. I mean serious food here…all kinds of Japanese food, Korean barbecue, French patisseries, Italian delis, butchers, bakers, fromageries, chocolatiers…it’s quite something. Anyway, the food does not stop here. There are usually cafes and restaurants interspersed amongst the floors in case of starvation…think high-end food court. There are often art galleries and museums on the top floor as well as public spaces and sometimes even theatres and movie theatres. Up until today I’d only been shopping but today I did my first gallery tour at Hikarie Shibuya. I saw an exhibit on Japanese puppets (amazing), an installation on travel with various ‘objets’ and a modern art exhibit. Hikarie has two floors of restaurants and cafes. And it was packed.

I guess having such a huge population supports stores like this…think Holt Renfrew (10x bigger) with about 20 stores in the downtown area. For the most part, most department stores sell fairly high-end goods and many are boutique style, housing top designers within each store. They usually have a gift section and a kimono department in addition to the usual fashion, household goods, and beauty  departments. The customer service is amazing…if you go right at opening time (usually 10 or 11am), all the staff stand at the door and bow as you enter. They also bow whenever they leave the floor by turning to face outwards, bowing (even when there is no one there) and then going through the door. You rarely have to wait…if they see a lineup forming clerks will rush to a till to serve you…so that you, the honourable customer (o-kyaki sama), does not have to wait. It’s quite radically different from shopping at the Bay.

Here are some of the big ones; Marui; Parco Shibuya and Shibuya Hikarie Isetan, Keio and Odakyu in Shinjuku; Mitsukoshi, Matsuya, MatsuzakayaPrintemps and Takashimaya in Ginza; Seibu and their partner stores Loft (my favourite in terms of affordability and selection for household, beauty and paper) and Muji;  Shibuya 109 (horrendously loud on the weekends); Tokyu; Tokyu Hands (which is like Michaels on steroids); Tobu in Ikebukuro; and Daimaru. That’s not to mention the stores that specialize in health and beauty aids; the 100 yen stores like Daiso (which we have in Richmond); and all the designer boutiques that are at least 2-4 floors. There’s a lot of stuff to buy here. It’s hard to resist…already checking out the price of suitcases to haul my prizes home 😉

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