I have no idea if this was always the case or if it’s a new thing in Japan, but I have to say that I love the information sharing on the train (in ENGLISH) even though it makes no difference to me except to satisfy my inner Gladys Kravitz. I was on the JR train today, the Yamanote Line, heading to Akihabara–the electronics mecca of Japan–when in-between the helpful station notifications and route maps, I noticed the following sign: Train delay on the Tagata Shinkansen (bullet train) due to an antelope collision. There was also another notification for a delay on the Keikyu Line due to a passenger injury. Now knowing about a delay is indeed helpful, knowing why gives you an odd satisfaction or perhaps a little more patience.
When I was in Tokyo before there was no information in English beyond the name of the station. They now have announcements in English, ticket machines in English, as well as route maps, fare calculators and a handy chart that tells you how long it will take to get to your station, all in English. It’s actually quite easy to get around. Also if you are at all confused, if you simply stand there looking confused, a helpful Japanese person will ask if you need help…usually in less than a minute.
I wonder what the impetus was for the information sharing… Was there a study done that found people were more patient if they knew the reason for the delay? Was it something that came up in a corporate brain-storming session? Or indeed is it something altogether more sinister as my conspiracy theorist friend would say–should we be thinking about what they’re NOT telling us? Japan can be quite a paternalistic society in many ways and at times citizens are protected from the truth. Apparently, this happened during the nuclear accident at Fukushima; there was a bit of a news blackout.
The notification on the train got me thinking…the suicide rate in Japan is quite high and many people jump in front of trains, usually on specific routes chosen because your chances at a successful death are higher if you find an express train that goes through an underground station (poor visibility) at top speed. When I lived here in 1990, I lived on one of the “suicide lines” which I would never have known had I not mentioned the number of delays I experienced trying to get home to one of my students who filled me in on the darker side of life in Tokyo. Now I’m wondering if the antelope was really an antelope….